DefinitiveEdge™ - Usability Snapshot

Gauge high-level needs of users

Unsure why applications aren’t being used to their fullest capacity? Take a snapshot of your current users and get the insights you need to begin building better experiences. Our turnkey service package will enable you to quickly:

• Assemble Baseline User Profiles
• Evaluate Applications Against Leading Usability Standards
• Identify Key Usability Issues
• Uncover Practical Improvements and Enhancements
• Clarify Current State User Experience

Whether you’re looking to improve an existing application, optimize tools to user needs, increase on-line productivity, or raise engagement of workers, a Usability Snapshot from Enspirix will help you gain a solid grounding on where to begin.

How the Snapshot Process Works

DefinitiveEdge activities are pre-defined, saving you time, money and pre-work in setting up the framework. All you do is work with an Enspirix expert to tune the snapshot to meet your needs and you’re off and running!

Efficient, cost effective execution

Enspirix experts collaborate with you to apply its unique framework to your usability challenges and guide you through the entire end-to-end process.

What's Included

• Heuristic Review of Application
• Dialog with Up to 5 Key Users
• Data & Artifact Analysis
• List of Usability Issues Uncovered
• Distilled Implications & Insights
• Vivid Debrief on Findings

Value Delivered

Structured, high-level review of user needs that can be implemented quickly and professionally; Unbiased views, expert analysis and insights; Turnkey coordination of all related activities; Crisp PowerPoint deck summarizing key findings and articulating go-forward recommendations.

All for one fixed fee - Talk to your Enspirix expert for pricing.

Add-ons worth considering

Want to enhance your DefinitiveEdge snapshot? These convenient services can greatly expand the reach and depth of your base package.*

• Companion web survey - Easily extend your inquiry to more stakeholders by adding on a companion web survey. Use the supplemental data to validate insights and build greater awareness for the business issues being solved.
• Formal usability testing - Directly interview, observe and test users with discreet tasks at an independent testing facility to gain deeper insights into related needs, degrees of satisfaction, and usability improvements. Includes compete oversight of testing logistics and site arrangements.

General service provisions

1. Targeted thirty day delivery is based on complete support of the snapshot execution by the client.
2. Unexpected delays in scheduling / conducting personal interviews can increase delivery timeline.
3. Findings will be delivered in the form of a vivid debrief discussion with summary PowerPoint deck.
4. Customer has the option of expanding the baseline snapshot with add-on services for additional fees.

* Additional costs and days apply. Complete details of terms and conditions included on DefinitiveEdge Service order form.