Charles River Case Study

Collaboration platforms

Situation

Global research models company seeking to better leverage its organic knowledge assets by more effectively connecting workers with relevant information and improving enterprise-wide collaboration.

Challenge

Help Senior Leaders harmonize best practices across multiple business lines and operational sites, while introducing a common set of new collaborative tools.

Solutions

• Stakeholder and functional group reviews to distill requirements.
• Thorough business analysis and tailored technical recommendations.
• Integrated web site strategies developed through user centered design.
• Rapid, staged releases of new collaboration suite across ten functional groups.
• Program communications strategies to support successful introduction and adoption.
• Company-wide web survey to gauge organizational readiness and software preferences.
• Complete project management of related activities and on-going progress reporting.