Charles River ERP Case Study

Stakeholder assessment and program communications

Situation

Global clinical research firm seeking to implement an ERP System across multiple sites and functions, for the first time in company history.

Challenge

Help Project Management solidify and form a Change Leadership and Communications framework to effectively neutralize stakeholder concerns, inspire colleague contribution, and foster realization of related business aspirations.

Solutions

• Interviews with key stakeholders to uncover needs, concerns and challenges.
• Cascading web survey to extend inquiry across the broader organization.
• Integration and analysis of feedback into insights on organizational change.
• Vivid debrief / report out on findings and project implications.
• Recommendations on communications efforts, strategies and messaging.
• Program branded collaboration site structure and constructs.
• Company-wide launch communications and support.
• Knowledge transfer back to key internal project resources.